PLEASE READ THIS INFORMATION CAREFULLY
We will take care of all the costs for claims considered an error on our part, that is, in cases where the products have arrived to you damaged or defective. You must file the claim within 5 days after receiving the product or products for which you want to request that we refund your money or that we replace your product with a new one. In no case will you have to send us the product you received in poor condition.
To proceed, simply contact us at firstname.lastname@example.org indicating all the details of your order and the product or products for which you want to request a refund or replacement. You must also include photographs of the damaged or defective product or products in your email. This is all. We will take care of the rest at no cost to you.
In the case of packages lost in transit and not received, all claims must be submitted no later than 10 days after the estimated delivery date . You can request a refund of your money or that we send it back to you at no cost to you.
Cases in which we cannot accept returns:
Given the nature of our activity, and since we make donations to different organizations and groups for the sale of each product, it is not possible for us to make refunds for any product in cases where the claim is motivated by a change of opinion. In the case of clothing, no refunds will be made for a size exchange. In addition, at B Passionate, from our commitment to the environment and to more sustainable production practices, we do not accumulate stock, since we work with a print-on-demand system, which means that when you place your order with us, we acquire the product and we print it expressly for you.
To avoid problems derived from a mistake with the size, we recommend that you take a look at our size guide and make sure that the one you want to order meets the desired measurements. Therefore, if you want to exchange a garment for another of a different size, you must place a new order.
In the event that an incorrect or incomplete address has been provided that makes it impossible for us to deliver the package, the shipment will be returned to us. In this case, we will notify you, but you will have to be responsible for the forwarding costs, once we have confirmed with you an updated and valid address. Please make sure when placing your order that the data you enter for shipping is correct.
If it is the case that the package has been marked as delivered by the carrier but, nevertheless, you have not received it, we will not be able to bear the costs of resending or refunding the order. In these cases, it may happen that the delivery was made, but the package was left in a different location. Typically, the carrier has tried to contact you, so you should contact them and ask if the delivery person left any additional details. For example: "at the reception, or by the entrance behind the tree". For these steps we will give you a hand, do not worry. Together we will try to find your package!
Unclaimed shipments are returned to our facilities and, also in this case, you will have to be responsible for the cost of the forwarding if you want us to send it back to you within 4 weeks.
Unclaimed returns that are returned to us, we will donate to charities after 4 weeks.
* Notice for EU consumers: In accordance with article 16 (c) of Directive 2011/83 / EU of the European Parliament and of the Council, of October 25, 2011, on consumer rights, you cannot grant the right of withdrawal for the supply of goods manufactured according to consumer specifications or clearly personalized, therefore, B Passionate reserves the right to refuse returns under the specific circumstances described in this section.
We hope this information has been useful to you!